New Delhi: New Delhi Municipal Council (NDMC) organised its fortnightly Suvidha Camp at Navyug School, Pandara Road in New Delhi to provide information, facilitation and grievances redresses for the benefit of its residents and services users of NDMC area at their door steps.
Chairman-NDMC, Shri Amit Yadav along with Secretary, Shri Vikram Singh Malik visited the Suvidha Camp and interacted with the public. He gave directions to all Concerned Officers to resolve all complaints timely and provide all assistance, information and redressal of the grievances as soon as possible.
As many as 53 grievances were received from the public in the Camp by the Officers concerned of NDMC. Most of the grievances of residents of the New Delhi area pertained to the Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax and Estate Departments. Besides this, hundreds of local residents or service users visited the Suvidha Camp to obtain information regarding NDMC Civic Services.
All public grievances were discussed face to face by the public with the officials Concerned of various NDMC Departments for expeditious resolutions. Grievances requiring policy level decisions were explained along with likely timelines of their redressal.
Over hundred Officers/Officials of 31 Departments of NDMC were present in the camp across the table for on the spot redressal of grievances. The help desks of the various Departments were supervised by the Head of the Departments. An exclusive “Women Desk” was also established for providing all type of assistance to women who visited the Suvidha Camp.
Apart from organising the Suvidha Camps, NDMC has also launched a “Jan Suvidha Portal” as a contactless grievance redressal mechanism for the residents and service users of NDMC. The link for the Jan Suvidha portal is available on NDMC website (https://www.ndmc.gov.in/complaints.aspx).
The Jan Suvidha Portal can be used for lodging the grievance, tracking their grievance status and for giving feedback on the grievance redressal mechanism.
Grievances can also be loaded through Social Media platforms like twitter (https://twitter.com/tweetndmc), facebook (https://www.facebook.com/ndmcgov) and Instagram (https://www.instagram.com/newdelhimunicipalcouncil). These complaints are continuously monitored by Head of the Departments and resolved the same as soon as possible.
The representatives of Resident Welfare Associations (RWAs), Market Traders Associations (MTAs) and local residents, consumers of services and other individuals attended the Camp and appreciated the step being undertaken by NDMC.